🛡 Responsible Gaming

Responsible Gaming at fg55 — Your Safety is Our Commitment

fg55 believes gaming should always be enjoyable and safe. Our responsible gaming tools are here to help you play in a healthy way.

21+

fg55 is for players aged 21 and above only. Minors are strictly prohibited from opening an account or playing any game. We follow a rigorous age verification process. If there are underage members in your household, use parental controls and keep your account details private.

What is Responsible Gaming and Why is it Important?

Learn about fg55's responsible gaming policy

Responsible gaming means understanding your own limits in terms of ability, time, and money, and playing accordingly. Gaming is a form of entertainment — it is never a substitute for income. At fg55, we believe gaming is truly enjoyable only when each player plays consciously and within their limits.

Online gaming is growing rapidly in Bangladesh. In this environment, practising responsible gaming is more important than ever. The fg55 platform gives you a range of tools and features so you can always play in full control. From setting deposit limits to complete self-exclusion — we have a solution for every situation.

Remember: gaming is for fun, not for escaping stress. If you ever feel gaming is becoming a problem, contact our 24/7 support team right away.

Quick Checklist

  • Set your budget in advance
  • Do not try to chase your losses
  • Stick to a set amount of time when playing
  • Do not play while drinking or emotionally agitated
  • Do not treat gaming as a source of income
  • Maintain your family and social life

fg55's Protection Tools

Our tools to keep your gaming experience safe and balanced

Deposit Limit

Deposit Limit

Set a maximum daily, weekly, or monthly deposit cap on your account. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies if you wish to increase the limit.

Time Control

Time-Out Feature

Take a break at any time — set a time-out from 24 hours up to 30 days. During this period your account will be locked automatically.

Self-Exclusion

Self-Exclusion

If you feel gaming is getting out of control, activate self-exclusion. This can keep your account closed from 6 months up to permanently. Take your time before making this decision.

Loss Limit

Loss Limit

Set in advance the maximum amount you can lose within a given period. Once the limit is reached, your account will automatically pause.

Session Limit

Session Time Limit

Set the maximum duration for each gaming session. When the time is up, you will be notified and the session will end. Come back the next day with a fresh mind.

Activity History

Account History

Review your deposits, withdrawals, and betting history at any time. Transparent records help you see for yourself when it is time to set limits.

Recognise the Warning Signs

If you notice any of the following signs in yourself, take action immediately. Answer these questions honestly:

When you have spent more than your budget, do you keep playing to try to recover the money you lost?

Even after deciding to stop gaming, do you keep coming back and find you cannot control yourself?

Are you prioritising gaming over family, friends, or work, or hiding it from them?

Are you gaming with borrowed money or money taken from your family?

When you cannot game, do you feel mental restlessness, anxiety, or depression?

Is gaming affecting your sleep, eating, or daily activities?

If the answer to even one of these questions is "yes", please contact our 24/7 live chat or email [email protected]. Asking for help is not weakness — it takes courage.

Steps for Responsible Gaming

Follow these simple steps before every session:

1

Set a Budget

Before playing, decide how much you are willing to spend. Keep in mind that you should be prepared to lose this amount.

2

Set a Time Limit

Decide in advance how long you will play. Set a timer. When the time is up, stop.

3

Take Breaks

Take at least a 15-minute break every hour. Get up, walk around, drink some water.

4

Stop When You Reach Your Limit

Stop playing as soon as you reach your budget or time limit. Do not give in to the urge to chase losses.

5

Review Regularly

Check and review your account history at least once a month to understand how much time and money you are spending and where.

6

Seek Help When Needed

If you have any concerns, do not hesitate to contact the fg55 support team. We are always here for you.

How to Use Self-Exclusion and Time-Out

The most powerful way to keep yourself protected

Time-Out Feature

A time-out is a temporary break that you can activate yourself. It can last from 24 hours up to 30 days. During a time-out, you will not be able to log in or play any game. However, you will still be able to withdraw your deposited funds.

To activate a time-out, go to your account settings or let us know directly via live chat. We will apply it right away.

Self-Exclusion

Self-exclusion is a process for long-term or permanent account closure. You can request to close your account for 6 months, 1 year, or permanently. During the exclusion period, no promotional emails or bonus offers will be sent to you.

To activate self-exclusion, email [email protected] or contact our 24/7 live chat. We handle the matter with confidentiality and promptly.

Deposit Limit Details

The minimum deposit amount at fg55 is ৳200 (across all methods). You can set your own limit above this amount if you wish. Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period — this time gives you the opportunity to reconsider your decision. Go to your profile settings to set a deposit limit.

Support and Contact

We are always here for you

24/7 Live Chat

24-hour, 7-day live chat support in Bengali. Get immediate help with any issue in your own language.

Email Support

Write to us about any responsible gaming matter: [email protected] — we will respond promptly.

Confidential Advice

All contact regarding gaming addiction or related concerns is completely confidential. Your information is never shared with third parties.

Important Reminder

Online gaming can be addictive. If you feel gaming is harming your daily life, family relationships, or financial situation, please seek help right away. From activating self-exclusion to accessing professional advice — fg55 always treats responsible gaming as its highest priority.

Responsible Gaming FAQ

Common Questions and Answers

Log in to your fg55 account, go to Profile Settings, and set your deposit limit from the "Responsible Gaming" section. Choose a daily, weekly, or monthly limit — whichever works best for you. If you need help, reach out to our 24/7 live chat support.

For a temporary self-exclusion, you can reactivate your account through the normal process once the set period ends. However, a permanent self-exclusion cannot be reversed. In either case, consult our support team before making a decision.

Yes, your account balance will remain completely safe during a time-out or self-exclusion. You can still make withdrawals during this period. Contact our support team if you have any questions.

If you are playing beyond your budget, betting more to try to recover losses, prioritising gaming over family or work, or being dishonest about your gaming — these could be warning signs. In that case, answer the questions on our page honestly and seek help if needed.

fg55 is for players aged 21 and above only. If you suspect a minor is using your account, contact us immediately via live chat or at [email protected]. We will act quickly and lock the account temporarily if necessary.

Absolutely. Your communication and self-exclusion details are stored in complete confidentiality. fg55 treats your privacy with the utmost importance. Visit our privacy policy page to learn more.

Enjoy Responsibly

Enter fg55 and enjoy your favourite games in a safe environment. We are here for you whenever you need us.

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For players aged 21 and above only